Terms of service

 

Last Updated: 14/05/2025

These Terms of Service ("Terms" or "Agreement") govern your access to and use of the website and services (the "Service") provided by Elise Beaute ("Company," "we," "our," or "us"). By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

  1. Company Details The Service is operated by SacredNova LTD, a company registered in the United Kingdom, offering goods and services specifically to customers in France.

  2. VIP Membership Subscription Terms 2.1. Benefits: Includes VIP Pricing, priority support, free shipping on VIP portal orders, and exclusive access to product launches. 2.2. Billing: Membership fee of €25.00 EUR is charged every 30 days. The first charge is applied 12 days after initial purchase. 2.3. Cancellation: Cancel via the Cancel Membership form, email (info@elisebeaute.com), or phone (+44 23 9433 0333) at least 3 days before the next billing cycle.

  3. Shipping and Package Protection 3.1. Rush Order Shipping: Prioritized fulfillment and fastest available shipping if cost increase is within 15% of next option. 3.2. Package Protection: Paid protection covers damage, theft, and non-delivery for 30 days. Without it, claims are individually assessed.

  4. Payments You authorize charges via your provided payment method. Inaccurate or failed payment details may result in service cancellation. We reserve the right to correct billing errors.

  5. Refund Policy 5.1. Physical Products: Refund or store credit requests must be made within 15 days of receipt. Defective items qualify for a 100% refund or free replacement. 5.2. Membership: Refund requests must be made within 20 days of charge. Benefits usage disqualifies refunds.

  6. Governing Law This Agreement is governed by the laws of England and Wales. Any disputes shall be resolved under these laws, unless mandatory provisions of French consumer protection law apply.

  7. Dispute Resolution Any dispute not resolved informally will be subject to arbitration under the rules of JAMS or a comparable European forum. Arbitration may be conducted virtually. Claims must be brought individually.

  8. Limitation of Liability To the extent permitted by applicable law, Company disclaims all warranties and shall not be liable for indirect or consequential damages. Total liability is limited to $100 or the amount paid by you, whichever is greater.

  9. Indemnification You agree to indemnify and hold harmless the Company and its affiliates from any claims arising out of your use of the Service or violation of these Terms.

  10. Intellectual Property All content and trademarks on the Service are the property of Company or its licensors. No rights are granted except as explicitly outlined.

  11. Modification and Termination We may update or modify these Terms at any time. Continued use of the Service constitutes acceptance. We may terminate your account or access at our discretion.

  12. Eligibility and Use You must be at least 18 years old. You agree to provide accurate information and maintain the confidentiality of your account. Misuse of the Service is strictly prohibited.

  13. Communications By using the Service, you agree to receive communications from us. You may opt-out of marketing communications at any time.

  14. Third-Party Services We are not responsible for third-party content or services linked from our website.

  15. Force Majeure We are not liable for failure to perform due to events beyond our reasonable control.

  16. Contact Customer support: info@elisebeaute.com Phone: +44 23 9433 0333 

Charges will appear as "Elise Beaute" on your payment statement.