Elise Beaute is committed to delivering a smooth and transparent customer experience. The following policy outlines the terms of order processing, shipping, and order cancellations. This policy applies to all purchases made through our website.

---

Shipping Destinations

We currently ship to customers located in:

• France and all EU Member States

• United Kingdom

If your location is not listed above, please contact our customer support team to confirm availability before placing your order.

---

Order Processing

• Orders are typically processed within 48 business hours from the time payment is confirmed.

• Processing times may be extended during periods of high demand or promotional activity, in which case notice will be posted on the relevant product or checkout pages.

• Once processed, you will receive a confirmation email with tracking information (if applicable).

---

Order Cancellation Policy

• You may request to cancel your order within 24 hours of payment confirmation, provided the order has not yet been dispatched.

• Once an order has been dispatched, cancellations cannot be made. In such cases, please refer to our Refund & Returns Policy for next steps.

To request cancellation, please contact us promptly via the Contact Form or by emailing info@elisebeaute.com with your full name, order number, and reason for cancellation.

---

Estimated Shipping Times

Note: Delivery times are estimates only and may vary due to customs clearance procedures, local postal delays, or force majeure events.

---

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. You can monitor the progress of your delivery by:

• Visiting the tracking link provided in your confirmation email

• Contacting our support team via the Contact Form

• Emailing us directly at info@elisebeaute.com

If you do not receive a tracking number within the expected timeframe, please reach out to us for assistance.